SHIPPING INFORMATION

General Information

If everything you order is in stock, we generally ship your order within one (1) business day of receipt of your order and verification of your credit card. Estimated delivery dates are based upon orders received by 1 p.m. Pacific Time, Monday through Friday, excluding holidays. If your order is placed and approved before 1 PM Pacific Time Monday through Friday, it will generally ship on the same day from our warehouse. Orders placed after 1 PM on Friday generally ship on Monday. No orders are shipped or delivered on weekends or holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.

Important Notes

You must provide a street address. Our shipper will not deliver to P.O. boxes, APO or FPO addresses including U.S Territories/Provinces. Oversized Shipping Charges Due to weight or package dimensions, certain items can only be shipped by truck freight. The OPCOM Store ships orders containing oversized items via FedEx National LTL. FedEx National will contact you via telephone when your merchandise arrives at their terminal to setup a delivery appointment.

Residential

Deliveries to Residential addresses will require a truck with a liftgate to complete the delivery; a liftgate is used to move oversized freight from the truck’s floor to ground level. FedEx National will deliver the order to the curbside of your residence, but they are not responsible for bringing the merchandise into your home, uncrating, installing or removing packing materials. Commercial
If your delivery address has a loading dock; you will be responsible for providing necessary equipment for off-loading merchandise in your order. If your delivery address does not have a loading dock; a truck with a liftgate will be required to complete the delivery. FedEx National will deliver the order to the curbside of your business, but they are not responsible for bringing the merchandise into your location, uncrating, installing or removing packing materials. CANCEL AN ORDER

Order Cancellation:

We ship promptly after receipt of an order, so we cannot cancel an order. To request a return for credit, you will need an authorization number and return instructions. For support, you may call (714) 617-4885, Monday through Friday from 9:00 AM to 6:00 PM Pacific Time.

Back Orders

On this site we try to offer only items currently in stock. However, it is possible that an item ordered will not be in stock. If this happens, we will send you an e-mail letting you know. In the e-mail we will ask you whether you would like us to ship the in-stock items on your order immediately, and to send you a follow-up e-mail when your selected out-of stock item(s) return to stock. The follow-up e-mail will be provided solely as a reminder to you that the item is in stock. We will not ship the item unless you return to our site after notification and reorder the item. We regret that it is not always possible to estimate when out-of-stock items will return to stock.

Sales Tax

Items sold on our websites are subject to tax.