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Member Benefits

Member Benefits-OPCOM

As an OPCOM member, you can order our products online, join pre-order activities, receive newsletters or product relevant information, enjoy membership exclusive benefits, gifts, free or discount software upgrades, Chinese customization drivers, manuals, software upgrade download support, reward points program, warranty extension and much more benefits. Please stay tuned for more updates from OPCOM.

Consumers’ rights and obligations

1. OPCOM offers our members 30 days hesitation period from time of goods receipt. Please return the merchandise to OPCOM along with original invoice, packing list and a note describing the issue, specify whether to refund or replacement with your signatures and company stamped commercial invoice. We will process immediately as soon as we receive it.
2. Friendly reminder: Make sure the merchandise including all accompanying accessories, packaging, gifts, warranty letter, and documents are complete and not damaged.
(1) Please return the goods in the original packing outer carton. If the original outer carton is missing, please use your own outer carton to pack the product, never directly write or stick papers on internal packaging of the products.
(2) If the item you are going to return were sold at a promotional price by multiple sets, no single item return is acceptable, the whole sets items are to be returned if the return is to be arranged.
(3) If the item you are going to return were purchased by E-Coupon or reward points, the E-Coupon or reward points will be returned as well.
(4) If member return too many items after purchase many times and cause concern, OPCOM reserve the right to stop transaction or cancel membership
(5) It takes time on inspection/testing on the returned items, might take up to 2 weeks working time to process.
(6) OPCOM currently only accept same commodity replacement, cannot replace A item by B, so please apply refund for the returned item and re-order the item you need.
3.Please note hesitation period is not trial period. If you find the commodity not what as expected, please do not use it and immediately follow the return policy to arrange goods return.
4.The returned goods that with following circumstances might be identified as not necessary to be checked by us again and member/consumer is entitled to bear costs of damages.so if you have any concerns or questions about our products or how to use our products, please contact us directly.
1. Main commodity: (1) Except for faulty goods, if packaging of the returned goods had been opened, including the seal or identification tags removed, or not a complete original packaging (2) stain or traces on the commodity. If the original packaging is damaged the return will not be acceptable or the damaged costs will be deducted from the refund of payment.
2. Software, accessories such as seeds, LED bulbs, fans and etc: Except for faulty goods, if packaging of the returned goods had been opened, including the seal or identification tags removed, or not a complete original packaging
5.Warranty Terms and conditions
Warranty period for different products is stated on the web site and starts on the date the products are sold, so keep and present your purchase document for the warranty period calculation, if consumer cannot present purchase document, OPCOM will use serial no on the product to determine.
6.The warranty is not covered if the products are damaged by following reasons during the warranty period, but can repairs with charges
1. Damaged from the transportation
2. Damages from the human improper use
3. Natural Disasters or incorrect power voltage issue
*. The root cause of damaged is determined by original engineering technician, if any costs occur, our customer service representative will contact customers by email or phone to communicate about the solutions.
7.For pre-orders, customers agree to make payment in advance and wait for longer lead time than the stock goods, the exact lead time for pre-orders is committed by the online customer representative when the pre-order is released.
8.Others:
1.If the returned good is not faulty and determined to good product after checking and testing by our engineering, consumers should be accountable for all relevant cost incur.
2.If product or packaging is damaged on arrival, please notify our online customer representative as soon as possible and arrange the return, we will send customers brand new replacement if it’s identified as faulty product.
3.To apply return or replacements, call OPCOM or email online customer representative informing order number, reasons to return/replacement, purchasers name, contact numbers, email and address.
4.The return will be rejected if the product is damaged by improper human use, incomplete packaging or invoice/ accessories missing.

OPCOM Rewards-Offer Terms and Conditions

Eligibility:

OPCOM reward program is the benefit that we offer to our members when they purchase from OPCOM online shopping web site, no matter how many rewards points earned, they will be accumulating saved in your membership account that you can check your earned points from “reward points inquiry” and “my reward points”.

Ways to earn OPCOM Farm reward points:

You can earn reward points once you become an online OPCOM Farm member.
Members can use their points to reduce the purchase price of a product based on the following scale: 100 points = $1.00 off.
1.Join membership rewards: Receive free 20 points by successfully join with OPCOM Farm membership, these 20 points can be used from your next purchase.
2.Birthday rewards: Log onto OPCOM Farm online on your birthday to receive 100 points that can be used from your next purchase.

How to use your reward points:

1. The reward points earned by member from OPCOM Farm web site can only be used in the transaction on OPCOM Farm web site.
2.The amount of product price redeemed by earned reward points will not be calculated in the new reward points, and whether or not the transportation fee is waived depends on the actual transaction amount.
3.The reward points can only be redeemed for purchase price of the product, not transportation cost.
4.The value of 100 rewards points equal to USD one dollar.
5.The points earned from current transaction can only be redeemed from the next purchase.

Bonus points effective agreement:

1.The earned points before redemption not considered as members’ assets, cannot sell, transfer or gifted to any third party, nonredeemable for cash, and nontransferable between different accounts.
2.OPCOM Farm reserves the right to cancel earned reward points of the member or trace back redeemed goods if the reward points are determined by OPCOM Farm to be received by improper conduct.
3. The validity period for the points awarded: no expiry date for the earned points, can keep accumulating.
4.The reward points are only valid in the membership holder’s county of residence, not transferrable between web sites of different country system.
5.OPCOM Farm reserve the right to change or cancel this reward program.

Reward points inquiry:

To look up how many reward points you’ve earned, please log onto web site by member account, password and check from the “reward points inquiry”. If you have any questions please send us email at info@opcom.com, the accumulated points earned is based on records on our OPCOM Farm web site.

Reward Points regarding goods return/ replacement:

1.When a replacement occurs, and product price of the replacement is less than the original purchasing price, we’ll return the value difference to customer. If product price of the replacement is more than the original purchasing price, OPCOM will charge the difference for the higher value of the replacement and calculate the reward points accordingly.
2.If a purchase applied with redeeming reward point, but then purchased goods to be returned, the total purchase amount is returnable but not redeemed rewords points.

Membership Classification & Benefits

Membership of OPCOM Farm

As long as join as an OPCOM Farm member, you can enjoy basic membership benefit, also you can get 1% discount on all commodity purchasing. There shall be three classed of membership, which enjoy different discount benefits. However for members who haven’t purchased for a very long time and have been listed on idle account. The membership might be suspended after the email reminder sent from OPCOM Farm.

Ordinary Member

As long as join as an OPCOM Farm Ordinary Member, you can get 1% discount on all commodity purchasing.

Premium Member

When your accumulating purchasing amount reach US$2,000, you are upgraded from Ordinary Member to Premium Member and automatically enjoy 3% discount on all commodity purchasing.

Diamond Member

When your accumulating purchasing amount reach US$3,000, you are upgraded from Ordinary Member to Premium Member and automatically enjoy 5% discount on all commodity purchasing.

Promotional Activities

The discounts, benefits and other promotions may be updated from time to time on OPCOM official website.
● If you already participate in the theme promotional program or the discount activity of certain product, cannot participate in the whole store discount program at the same time.
● Only OPCOM Farm membership holders can enjoy the promotional activity discount.
● Membership holders can not only enjoy member exclusive price but also can have promotional activity discount.

Add-on items discount

● When purchasing amount or purchased item numbers reach certain level, the web site will show add-on items at discount price that you can select.
● Add-on items discount is better than any membership discount.
● You cannot purchase add-on items unless the main product is purchased.
● Tick the add-on item you would like to purchase in the box and add it into the purchase list with main product.
● Both main product and add-on items will be all in your cart. Confirm the add-on item purchase to proceed to checkout.

E-coupon programs

1. E-coupons with different values worth US$10 / 20 / 50 / 100 will be awarded to members according to different program activities.
2. The official notification would be sent to customers regarding the expiry date, limitation and other details of E-coupons. Alternatively these information can be accessed by logging onto the website of member center/ E-coupon.

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